Accounts Receivable Management

RUI designs, implements, and manages accounts receivable management programs for clients who typically prefer to outsource these non-core business functions instead of continually maintaining or expanding internal staff and technology.

We expertly manage all functions involved in monitoring receivables resolution and in executing the processes and tasks necessary to exceed our clients’ desired results.

Clients who outsource some or all of their accounts receivable management services to RUI, partner for end-to-end recovery solutions that are not simply focused on collections. RUI is committed to the long-term growth of our clients' customer base, through professional interactions across every medium we use. Some of RUI’s most popular services include:

Early Intervention Strategies

Prior to an account charging-off as a bad debt, RUI provides expertise in the early intervention of delinquencies while facilitating retention of our clients’ customers. To effectuate receivables resolution at this early phase, RUI offers a customer-friendly, high-impact pre-collection program that consists of letters and phone calls at a nominal cost. This program gives you the benefits of an early delinquency resolution (increased revenues) at a cost that is usually much less than working an account internally (lowered cost), plus an approach designed to bring in revenue while creating customer loyalty (future source of revenue).

First Party Collections

With leadership, experienced staff, and advanced technology, RUI provides results at all stages of the recovery process. We develop customized solutions that include telephone calls, letters, and skip tracing, if necessary. The results are a higher net recovery rate for our clients, while simultaneously optimizing our clients’ future relationships with customers.

Third Party Collections

RUI has a proven performance track record in collecting seriously delinquent receivables whether they are monetary or tangible asset recoveries such as equipment. RUI’s success is predicated on experienced staff, sophisticated technology, and strict adherence to federal, state, and other applicable regulations. We operate under a zero tolerance corporate compliance policy and our staff receives comprehensive training on professionalism, collections techniques, and the laws governing our industry.

Fixed Fee Collections

RUI’s unique Fixed Fee strategies provide industry specific end-to-end accounts receivable management solutions that include the active management of:

  • Pre-collection
  • Early, mid and late cycle stage accounts
  • Creating a fully customized and cost-efficient solution for your enterprise.

These programs are developed to obtain a maximum return while addressing a client's budget constraints, and are typically a blended program created out of a multitude of RUI services.

Letter Campaigns

These campaigns, while primarily used to generate payments at an early stage of the receivable cycle, can also be used to cost-effectively introduce new customer retention programs, provide important feedback and/or introduce customers to new sales opportunities.

Phone Campaigns

RUI understands there is no substitute for personal contact. Therefore we employ telephone techniques that are courteous and professional, but also, firm. Our staff is convincing and persuasive on the phone – yielding a higher recovery rate and increased cash flow.

IVR Programs

RUI utilizes one of the most technologically advanced IVR in the industry that is geared toward maintaining customer relationships by providing consumers easily accessible information. Our IVR programs are flexible so we can customize each account to the needs of each individual consumer. As your customers begin to use RUI’s IVR program, your programs are scalable and changeable in real-time to improve quality and efficiency while ensuring optimum performance and consumer experience.

In addition to touchtone IVR service, RUI provides speech recognition solutions which can be integrated with any of our IVR services, adding a human element that touchtone interaction can fail to provide.

RUI provides real time access to the data gathered including analyzing call paths, call length, overall volume, and other data demographics which provide valuable feedback to your IVR program.

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